Welcome

Welcome To Modern Marketing Spark! Myself and my team are excited to be working with you. During our time together you will receive all the support you need to grow your business. We're going to make some powerful things happen but before we get started, we have some house keeping items to takecare of… Please follow the steps below so that you get the most out of our working together. (Trust me, the time you put into the steps below will be well worth it)!

LET'S GET FRIENDLY ON SOCIALMEDIA

Let's connect on social media!

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MAKE SURE YOU'RE CLEAR ON THE POLICIES

I want to make sure our policies are crystal clear, so that there are no surprises when we’re working together.This means, making sure you understand how we work, when we work, and all of that jazz.

Click Here to Read Our Business Policies

Business Policies

I want you to be familiar with policies/procedures so that things can run smoothly between us. Please read these very carefully so that there are no misunderstandings later on.

The procedures, practices, policies and benefits described here may be modified or discontinued from time to time. We will try to inform you of any changes as they occur.

COMMUNICATION

Who To Contact.

As a client of MMSpark, Cassie Hicks Kerr or one of her key support team (support@mmspark.com) are your main points of contact.

Methods of Contact.

The primary method of contact is via email (support@mmspark.com or cassie@mmspark.com)

We would prefer you message Cassie or the team via email as it is easier to manage than receiving messages via Skype, Facebook instant message and text, and you will get a faster response that way.

To schedule a meeting (if you are a client), or a Spark call (if you’d like to be a client or for an informal chat), please use Cassie’s online scheduling calendar (http://calendly.com/mmspark)

Turn Around Time.

Cassie aims to respond to emails and enquiries within 24 hours. However, responses are not guaranteed during non-office hours. Continue reading for our office hours.

Responses may be delayed in the event of holidays, or emergencies. Cassie will do her best to make you aware of these delays in advance.

OFFICE HOURS

Cassie is based in the UK (GMT time). Therefore, our official company office hours are Monday through Friday 9AM – 3PM

If you need assistance outside of our normal business hours, we will do our best to accommodate. Please remember that Cassie is a mother with a family that depend on her, and a life too.

STRATEGY CALLS

If you have purchased a service that includes phone calls with Cassie, here are the policies and procedures associated with this:

Scheduling Calls.

Please use Cassie’s online scheduling calendar (http://calendly.com/mmspark) to schedule all calls.

The times displayed on the calendar are updated “live” and reflect Cassie’s true availability, therefore if there are no days/times that work for you, please do your best to make something work. If there is nothing that works for you, please email cassie@mmspark.com and we’ll attempt to manually schedule another day/time.

 

Re-Scheduling or Canceling Calls.

We want the very best experience for you. Please try not to reschedule your scheduled appointments. If an extremely unusual situation occurs and you need to reschedule, please give us as much advance notice as possible. As with any professional service business, a minimum 24-hour notice is expected.

Please understand that when you cancel or reschedule calls, you run the risk of forfeiting calls for the month if no further time slots are available.

Length of Calls.

Strategy and mentoring calls are typically 60 minutes. If you call later than the scheduled time, the call will still end at the originally designated finish time, as we have clients scheduled before and after your call.

Getting The Most Out of Your Calls.

In preparation for our calls, we ask that you complete a pre-call form, at least 24 hours in advance of the call. This will allow Cassie ample time to review and prepare to bring the most value to your session. This form will be emailed to you upon scheduling.

Please call from a quiet place to concentrate on our work together. (Please do not eat or do anything else during mentoring. You won’t get as much value.)

And, of course, please be on time.

How To Access The Call.

My preferred method of call is via Skype (please send a friend request to “cassie.hicks.kerr” if we’re not already connected) and check your connections and Skype is working 5-10 minutes prior to the call. We don’t want to waste the first 10 minutes of the call trying to get your microphone working, or waiting for your laptop to update!

Recordings of Sessions.

You may request recordings of your sessions. Please let Cassie know upfront if you would like access to the recording.

NONDISCLOSURE OF MENTORING MATERIALS

Materials that we give you in the course of our work together are proprietary and copyrighted. You agree that such proprietary material is solely for your own personal use for the purpose of starting, growing or marketing your business or service. Any disclosure to a third party is strictly prohibited.

Under no circumstances can the copy in these documents be used or reproduced in whole or part without the express written permission of MMSpark. The absence of a copyright notice on any given page or material should NOT be construed as an absence of copyright. These copyrights have been successfully defended in the past and it is the policy of MMSpark to aggressively defend all intellectual properties. Violation of these copyrights can result in civil litigation, substantial penalties, even criminal prosecution. These marketing materials documents are provided for sample purposes only, not for use.

DECISIONS

You are responsible for decisions made about your home life, work and your business. We are happy to share our opinions, offer resources, or make referrals. However, it is up to you to decide which, if any, to act upon. If you decide to take a recommendation, it is your choice and you take full responsibility for it. If you decide to work with someone based on our referral, you must know the workings of that relationship will be entirely separate of our relationship with you.

FEEDBACK

Feedback Forms.

From time to time, Cassie will request you complete a Feedback form. It helps her to know what you like about MMSpark’s services, what results you received, and any potential areas for improvement that you can identify for us. Because we are committed to creating a quality experience, we do take feedback very seriously.

Testimonials.

From time to time, we will also email you to request written or video testimonials. You are of course under no obligation to provide a testimonial for our services, however we would greatly appreciate it if you took the time to do so. Thank you in advance!

REFERRAL PARTNERS

Many times, we have had the opportunity to send a client referrals and we are absolutely thrilled to do it. This happens often most probably because we get to know a client’s business intimately and become keenly aware of who their ideal clients are, as well as the results that people get from the services they provide. This means that, occasionally, you may receive a referral from us, depending on the circumstances.

On the flip side, our clients regularly send referrals to us as well. In essence, we become referral partners. So, that said, here’s what I propose: if you overhear a business owner saying they need help with their social media or digital marketing or that they are struggling to grow their business or generate leads online, then please feel free to make an introduction.

Cassie will do the same for you when she meets someone who would benefit from working with you.

Click here to read our Billing Policies
Click here to read our Terms and Conditions